When you place an order, it will take you to an order confirmation page and give you your order number. You will also receive an order confirmation email which includes your order number. When your order ships you will receive an email with your order tracking information. If you created an account with us you will be able to check your order status, including tracking info from your account page. If you have questions about your order please email us at  support@automaticknives.com

When you place an order we authorize your credit card, or payment method immediately. Once an order is placed and you receive an order confirmation no changes may be made to your order. If you have an issue with your order please contact us at support@automaticknives.com and we will assist you.

Merchandise that is in stock normally ships within two business days. For items that showed in stock when the order was placed but are now unavailable, we will contact you via email to see if you would like to back-order the item or would like a refund. If you select to backorder the item, and if we do not receive stock on that product within 90 days we will cancel your backorder, issue a refund immediately and reach out to you via email.

If an item is listed on the invoice you receive in your order but that item is not included in the package please email us at support@automaticknives.com and we will assist you with this. If the item is not listed on the invoice, it's possible the item was unavailable or shipped separately please contact us at support@automaticknives.com and we can check the status of any unshipped items on your order.

If the item is faulty when you receive your order please contact us immediately at support@automaticknives.com and we will assist you on returning the item to us.

If you determine the item is faulty 90 days after you receive it, in most cases we cannot accept the return and you'll need to contact the manufacturer but please contact us at support@automaticknives.com and we will assist as best as we can and can provide manufacturer contact info if needed.

We do our best to keep our inventory up to date and accurate on our website, however there is a short delay on orders coming over to be fulfilled. Because of this sometimes there is a timing mix-match and inventory updates that a product is available but it's been sold on an order that just hasn't gone to fulfillment yet, which can cause us to oversell. In these cases we will notify you of our mistake and either offer to back-order the item for you, see if we can substitute the item with something similar, or if we can do none of these things issue and refund and cancel the order.

If you click on "SEARCH" at the very top right of our website on desktop it will open the search bar and you can type what you are looking for. On mobile you will need to click the 3 Horizontal lines at the top left to open the menu and in it will be the search bar.

In most cases we cannot because the majority of the products we sell fall under a manufacturer's minium advertised price policy or MAP policy in which to sell their products we must agree to sell them at a minimum price. However, that doesn't mean we don't make mistakes. If you find a product in which our price is higher than other online shops and the item is identical it's possible we made a mistake. If you can send us the link to the item in our store and a link to the item in the store where it's lower to support@automaticknives.com we will review it and if we can lower our price we will.

Because of the type of product we sell they are state and local laws that prevent us from selling/shipping to certain places. You can find our full shipping polices here

We are able to accept a return or exchange of new unused product within 90 days of you receiving the order if the product is defective or incorrect.

If the product is not defective and is in new unused condition in original packaging you can return the product to us but there may be a re-stocking fee depending on the details of the requested return. For return info contact us at support@automaticknives.com

Depending on the details of the requested return, original and return shipping costs may not be refunded.

Merchandise is not eligible for return due to normal wear and tear, or damage caused by abuse, misuse, or neglect.

If its been longer than 90 days and the product is in new unused condition, if we can accept the product back there will be a 20% restocking fee.

If the product has been used, you will need to contact the manufacturer a make a warranty claim with them. If you contact us at support@automaticknives.com  we can provide manufacturer warranty contact info if needed.

We will issue a refund once we receive your item and are able to verify its condition that normal takes up 2 business days after we receive your return. After we issue the return it can take up to 7 business days for the refund to be processed by our processor and your credit card issuer. This is not something we can control though we wish we could. We will send you an email when we process your refund. If you have a question about a refund please contact us at support@automaticknives.com